How do we collect and use information?
Member Account Information
If you are a Member, we collect certain information that can be used to identify you, such as your name, email address, postal address, phone number and credit card number (“Personal Information”). If you create an Account using your login credentials from a third-party social networking service (each, a “SNS Account”), we are able to access and collect your name and email address and other Personal Information that your privacy settings on the SNS Account permit us to access. If you create an Account through the Services or one of your SNS Accounts, we may also collect your age, photograph and other information. We don’t receive or store passwords for any of your SNS Accounts.
We collect certain information about the vehicles for which Members utilize the vehicle transportation, parking and related services offered by RNU. We collect each such vehicle’s make, model, model year, license plate number and VIN (“Vehicle Information”), and will combine such information with Personal Information we have about such Members.
Service Provider Information
If you are a Service Provider, we collect Personal Information about you, including your name, email address, postal address, phone number, date of birth, photograph and payment account information. We may also collect additional information in order to perform (or have a third party perform) background checks. This additional information may include your Social Security Number and driving history.
Information Collected Using Cookies and other Web Technologies
Information Related to Use of the Services.
Our servers automatically record certain information about how a person uses our Services (“Log Data”), including information about Members, Service Providers and non-Account holders (collectively, “Users”). Log Data may include information such as a User’s Internet Protocol (IP) address, browser type, operating system, location information, the links on our Services that a User clicked on and other statistics. We use this information to administer the Services and we analyze (and may engage third parties to analyze) this information to improve and enhance the Services by expanding their features and functionality and tailoring them to our Users’ needs and preferences. We also use the IP Address to generate aggregate, non-identifying information about how our Services are used.
We collect and store information about where you are located by accessing the GPS information available through your mobile device. Location information is collected as you navigate through our Services and during Parking Services, including, but not limited to geographic areas. We collect this information for various purposes—including to provide you with customer support, to send you promotions and offers, to enhance our Services and for our internal business purposes.
What Information Do We Share with Third Parties?
We will not share any Personal Information that we have collected from you except as described below:
Information Shared with Our Services Providers
We may engage third party service providers to work with us to administer and provide the Services, including, third-party payment processors. These third-party services providers have access to your Personal Information only for the purpose of performing services on our behalf.
Information Shared with Service Providers and Members
We share certain information about Members with Service Providers so that they can effectively provide Parking Services. This information includes the first name and last initial of the Member participating in the Services, applicable Vehicle Information, as well as a photo and the drop off or pick up address for the applicable Services. While RNU Services, Inc. takes certain precautions to limit Service Providers’ retention of Members’ Personal Information, such Service Providers may be able to retain certain information learned over the course of providing Parking Services, including after the Parking Services are complete. If you are a Service Provider, your name and photo will be shared with Members prior to the provision of the Parking Services so that you can be effectively identified and contacted in connection with the Parking Services.
Information Shared with Third Parties
We may share aggregated information and non-identifying information with third parties for industry research and analysis, demographic profiling and other similar purposes. We may also share your Personal Information with third parties to deliver relevant advertising and promotional offers to you.
Information Disclosed in Connection with Business Transactions
Information that we collect from our Users, including Personal Information, is considered to be a business asset. As a result, if we go out of business or enter bankruptcy or if we are acquired as a result of a transaction such as a merger, acquisition or asset sale, your Personal Information may be disclosed or transferred to the third-party acquirer in connection with the transaction.
Information Disclosed for Our Protection and the Protection of Others
We cooperate with government and law enforcement officials or private parties to enforce and comply with the law. When permitted or required by law, we may disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate: (i) to respond to claims and legal proceedings (including subpoenas and court orders); (ii) to protect our property, rights and safety and the property, rights and safety of a third party or the public in general; and (iii) to stop any activity that we consider illegal, unethical or legally actionable activity.
Information We Disclose with Your Consent or at Your Request
We will share your Personal Information with third-party sites or platforms, such as social networking sites, if you have expressly requested that we do so.
Email, Text and Voice Communications
We use email, text messages, and phone calls to improve your experience with RNU Services, Inc.. By becoming a Member or Service Provider, you have agreed to receive emails, text messages, and phone calls initiated from us or through us, which include, without limitation: message notification emails, emails or text messages informing you about your Parking Services and emails or text messages informing you of promotions we run and new and existing features we provide. Standard text messaging charges applied by your cell phone carrier will apply to text messages we send. If you change your mobile phone service provider, the notification service may be deactivated for your phone number and you may need to re-enroll in the notification service. RNU Services, Inc. reserves the right to cancel the notification service at any time. If you do not wish to receive any of our email communications or text messages, please do not use the Services.
The Security of Your Information
We take reasonable measures to protect the information that we collect from or about you (including your Personal Information) from unauthorized access, use or disclosure. Please be aware, however, that no method of transmitting information over the Internet or storing information is completely secure. Accordingly, we cannot guarantee the absolute security of any information.
Links to Other Sites
Our Policy Toward Children
Our Services are not directed to children under 13 and we do not knowingly collect Personal Information from children under 13. If we learn that we have collected Personal Information of a child under 13, we will take steps to delete such information from our files as soon as possible.
California Do Not Track Disclosures